Shipping policy

Shipping Policy

Free shipping on every order

Every ROARIUM order ships free, with no minimum spend.

Processing time

Orders are processed within 1–3 business days. You'll receive an email with your tracking number as soon as your order ships.

Delivery times

  • United States: usually 8–14 business days after shipping
  • International: usually 10–20 business days after shipping

Delivery times are estimates, not guarantees, and can vary during holidays, peak season, or because of customs or carrier delays. A delay in transit is not considered a lost package.

Tracking

Every order includes tracking. Tracking can take 2–5 business days to show movement after you receive your number. If your tracking hasn't updated in 7 business days, email us and we'll look into it.

When is a package considered lost?

If your order hasn't arrived within 30 days of shipping and tracking shows no delivery, contact us with your order number and we'll investigate with the carrier and reship or refund once the package is confirmed lost.

Delivered packages

When tracking shows your package as delivered to the address entered at checkout, our responsibility for delivery is complete. If you can't find it, please check with neighbours, your building's mailroom and your local post office, then contact us within 7 days and we'll help you open a claim with the carrier.

Shipping Protection

Orders with Shipping Protection are reshipped or refunded if lost, stolen or damaged in transit. Just email us within 14 days of the delivery date (or of the expected delivery window for lost packages).

Address accuracy

Please make sure your shipping address is complete and correct. We can update an address only before the order ships. Orders returned to us because of an incorrect or incomplete address can be reshipped once the customer covers the new shipping cost.

Damaged on arrival

If your package arrives damaged, take photos of the box and product and email us within 14 days of delivery. We'll send a replacement or refund. See our Refund Policy for details.

Customs, duties and taxes

International orders may be subject to import duties or taxes charged by your country. These are the customer's responsibility, and refused international packages aren't eligible for a refund of shipping or duties.

Questions

Email roariumstore@gmail.com with your order number. We reply within 24–48 hours.