Refund policy

Refund & Return Policy

We want every little paleontologist to love their ROARIUM. If something isn't right, here's exactly how we handle it.

1. Contact us first

Please email roariumstore@gmail.com with your order number before opening a dispute with your bank or card provider. Most issues are solved within 24–48 hours, and contacting us directly is the fastest way to get a replacement or refund.

2. Damaged, defective or wrong item

  • Report it within 14 days of delivery.
  • Include your order number and a photo or short video showing the issue (for example, the projector not powering on or arriving cracked).
  • Once confirmed, we'll send a free replacement or issue a full refund, your choice. You won't pay return shipping for a defective or incorrect item.

3. Change-of-mind returns

  • Request a return within 14 days of delivery.
  • Items must be unused, undamaged and in the original packaging.
  • Return shipping is paid by the customer. We'll email return instructions; items sent back without an approved return request can't be accepted.
  • Opened items that aren't defective may be subject to a 15% restocking fee.
  • Original shipping charges are non-refundable.

4. Lost or stolen packages

If you added Shipping Protection to your order, we'll reship or refund any order that's lost, stolen or damaged in transit. Without Shipping Protection, once tracking shows the package delivered to the address entered at checkout, we can't be responsible for lost or stolen packages, but we'll always help you file a claim with the carrier.

5. Add-ons

  • Shipping Protection is non-refundable once your order has shipped.
  • The Dino Mystery Gift is refundable if your order is cancelled before it ships, or as part of a full return of the order.

6. Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, or any time before the order ships. Once shipped, an order can't be cancelled but can be returned under section 3.

7. Refunds

Approved refunds go back to your original payment method within 5–7 business days after we approve the claim or receive the return. Your bank may take a few extra days to post it.

8. Wrong address

Please double-check your shipping address at checkout. Orders shipped to an incorrect address entered by the customer aren't eligible for a refund, but we'll do our best to help redirect them.