Refund policy

Returns

To be eligible for a return, the item must be in the same condition you received it, with its original packaging and accessories. To start a return, reach out through our contact page with your order number. We'll send you return instructions. Items sent back without first contacting us won't be accepted.

Damaged or defective items

Please inspect your order when it arrives. If your item is defective, damaged or you received the wrong item, contact us as soon as possible after delivery with your order number and a photo, and we'll send a replacement or issue a full refund. You won't need to return a defective item.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank.

Non-refundable items

Shipping Protection and Dino Mystery Gift add-ons are non-refundable unless the whole order is refunded.

Exchanges

The fastest way to get a different bundle is to return the original and place a new order.